Accessibility Policy

Summary

This policy details our approach to ensuring access for customers with disabilities, in compliance with the legal requirements pertaining to our building’s listed status.

Ena Salon is located in a Grade II listed Georgian townhouse. Originally designed as a residential property, the building, due to its age, was not constructed with accessibility considerations. Consequently, Ena Salon has restricted accessibility for individuals with limited mobility, particularly wheelchair users. Access to the salon is via a narrow, steep flight of six steps, and the salon extends across four floors, accessible only by narrow staircases.

Disability Access Policy | Ena Salon

Ena Salon is committed to ensuring that all customers, regardless of their abilities, have access to our services in a respectful and inclusive environment. We recognise the importance of providing reasonable accommodations to customers with disabilities. However, as Ena Salon is located in a Grade II listed building, we face certain restrictions that limit our ability to make physical alterations such as ramps, lifts, or other mobility enhancements.

Commitment to Accessibility

Non-Physical Accommodations: While physical changes to the building structure are limited, we are committed to providing non-physical accommodations wherever possible. These accommodations include, but are not limited to:

  • Assistance with Entry: Our staff is trained to assist customers with entering and exiting the salon as best as possible.
  • Communication: We are committed to clear and open communication with customers who may need assistance or accommodations. Customers are encouraged to contact us in advance to discuss any specific needs.

Limitations Due to Listed Building Status

  • Physical Alterations: As a Grade II listed building, Ena Salon is legally restricted from making significant structural alterations that could affect the building’s historical integrity. These restrictions prevent us from installing features such as ramps, lifts, or widened doorways.
  • Compliance with Legal Requirements: We comply with all relevant legal requirements related to listed buildings. Any requests for alterations are reviewed in consultation with the appropriate heritage and planning authorities to determine if modifications can be made without compromising the building’s status.

Awareness of Access

  • Staff Training: All salon staff are educated about the specific limitations of our building. Please contact us in advance if you have specific access requirements before making a booking online, by phone, or via email. We will do our best to accommodate you or offer advice to fulfil your needs as much as possible.
  • Ongoing Review: This policy will be reviewed regularly to ensure we continue to meet the needs of our customers with disabilities while adhering to the legal constraints of our listed building status.

Feedback and Complaints

  • Customer Feedback: We encourage feedback from customers with disabilities to help us improve our services and accommodations. Feedback can be provided in person, by phone, or via email.
  • Complaints Procedure: Any customer who feels their needs have not been adequately addressed is encouraged to follow our complaints procedure. We are committed to resolving complaints promptly and effectively.

Please reach out to us by:

  • Phone: 0203 301 5451
  • Email: info@enasalon.com
  • Post: Ena Salon, 5 Great Queen Street, Holborn, London, WC2B 5DG

Legal Compliance

  • Equality Act 2010: We comply with the Equality Act 2010 and make reasonable adjustments as required, given the constraints of our listed building status.
  • Heritage and Conservation Laws: We adhere to all relevant laws regarding the preservation of listed buildings, and any modifications are subject to approval by the appropriate heritage bodies.

Conclusion

At Ena Salon, we are dedicated to providing the best possible service to all our customers. We recognise the importance of accessibility and will continue to seek innovative and practical solutions within the constraints of our listed building status.

This policy is available to all customers upon request and is published in the footer of our website.

Ena Salon 5 Great Queen Street Holborn, London, WC2B 5DG
0203 301 5451
info@enasalon.com